Your privacy and data security are our top priorities. Learn how we collect, use, and protect your information.
Last updated: January 20, 2026
At Riayah Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our medical tourism services and website.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
When you use our services, we collect personal information including your name, email address, phone number, medical history, and treatment preferences. This information is essential for providing you with personalized medical tourism services.
With your explicit consent, we collect and store medical reports, test results, and related health information to facilitate consultations with healthcare providers and ensure accurate treatment planning.
We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our platform.
We use your information to connect you with appropriate healthcare providers, arrange medical consultations, coordinate travel arrangements, and provide comprehensive medical tourism support.
Your contact information is used to send appointment confirmations, treatment updates, and important notifications related to your healthcare journey.
We analyze usage patterns to improve our services, enhance user experience, and develop new features that better serve our clients' needs.
We implement industry-standard encryption protocols (SSL/TLS) to protect your data during transmission. All sensitive information is stored in secure, encrypted databases with restricted access.
Only authorized personnel with a legitimate need have access to your personal information. We maintain strict internal policies and conduct regular security audits.
We comply with international data protection regulations including GDPR and HIPAA standards to ensure your information is handled with the highest level of security.
We share relevant medical information with hospitals, clinics, and doctors you choose to consult with, strictly for the purpose of providing medical services.
Trusted third-party service providers (travel agencies, accommodation providers) may receive limited personal information necessary to fulfill their services, under strict confidentiality agreements.
We may disclose information when required by law, court order, or to protect the rights, property, or safety of our company, users, or others.
You have the right to access, review, and request corrections to your personal information at any time through your account settings or by contacting our support team.
You can request deletion of your personal data, subject to legal retention requirements. Medical records may be retained as required by healthcare regulations.
You can opt out of marketing communications at any time while still receiving essential service-related notifications.
You have the right to receive your personal data in a structured, commonly used format and transfer it to another service provider.
If you have questions about this privacy policy or how we handle your data, please contact our Data Protection Officer at privacy@riayahcare.com or call +91 858-906-8653.
Our dedicated Data Protection Officer is available to address your concerns and ensure your rights are protected. Response time: Within 72 hours for all privacy-related inquiries.
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We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes constitutes acceptance of the updated policy.